Utilita has had an overall positive response from customers and businesses for both of its services. These include both gas and electricity. However, the best way to pick a supplier for your business is to read customer reviews and compare business gas providers.
Many of these users have praised its pricing, customer service, and the use of smart meters. Still, there are some key themes that emerge throughout these reviews, which potential customers may want to take note of.
These themes could be the deciding factor for many users who want to make a switch to a new energy supplier, and include the following:
Most Utilita customers report having made the switch from their previous energy supplier because of its competitive prices. The use of a prepayment meter and tariffs seem to have swayed them to switch. Plus, many of them enjoy the control they have over their energy usage and overall cost.
Utilita has a reputation for providing top-notch service to its customers. Many of them report that the customer service representatives are friendly, helpful, knowledgeable, and responsive to their needs.
According to Trustpilot reviews, Utilita scored a 4.2-star rating. There are over 70,000 ratings for the energy supplier, with over 70% of them giving Utilita 5-star reviews.
Utilita prides itself on being the only energy company to help its customers use less energy. The company is able to achieve this through the use of smart prepayment meters. These meters allow customers to top up and monitor their energy from the comfort of their homes.
As the use of technology for everyday use continues to grow in popularity, there’s no wonder that customers enjoy having a smart meter installed.
One of the few shortfalls of Utilita seems to surround customer billing and accounts. Some customers report having delayed billing or incorrect charges. However, they have also mentioned that it is easy to contact Utilita to resolve these issues and that they were rectified quickly.